Apply “8 Disciplines” Problem Solving Approach (Blended) SFw

Synopsis:

This module is developed to enable learners to acquire knowledge and skills in understanding of the key processes of systematic problem solving using the well-known “8 Disciplines” approach, which covers detailed root cause analysis, containment actions, corrective actions and preventive actions. The knowledge gained will enable learners to resolve the issues that they face in their workplace in a systematic approach.

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    Apply “8 Disciplines” Problem Solving Approach (Blended) SFw

    Course Objective:

    On completion of this module, learners will be able to resolve issues and customer complaints using the systematic “8 Disciplines” problem solving approach and using the “8 Disciplines” format in the reporting of the issue with appropriate short term and long term solutions to rectify the issue.
     

    Course Outline:

    The knowledge and skills covered in this module include:

    Skills:

    • Identify team members and stakeholders resolve the technical problem
    • Determine the technical problem with quantifiable terms
    • Implement and verify interim containment actions
    • Identify and verify root causes
    • Choose and verify corrective actions
    • Implement and validate permanent corrective actions
    • Establish standardization to prevent re-occurrence

    Knowledge:

    • The main components of “8 Disciplines” approach
    • Basic definitions and process flow of the key components
    • Basic application of the key components and some common root cause analysis tools
    • Formatting of the “8 Disciplines” report
    • Factors affecting the effectiveness of different corrective actions
    • Implementation of controls/systems to sustain the solutions

    For Whom:

    Suitable for Engineers, Professionals, Managers and Executives (PMEs).

    Entry Requirements:

    Participants are assumed to:
    • Have an open mind;
    • Be able to approach issues through team efforts;
    • Have a basic knowledge of the Singapore Workplace Safety and Health requirements;
    • Be able to listen, read and write English at a proficiency level equivalent Workplace Literacy (WPL) Level 6 Advanced ('O' Levels) and above; and
    • Be able to manipulate numbers at a proficiency level equivalent to Workplace Numeracy (WPN) Level 6 Advanced ('O' Levels) and above.

    Essential Requirement:

    Participants are required to bring their personal laptop for the work assignment.

    Training Medium:

    This module is conducted in English.
     

    Training Methodology:

    This module is delivered through e-learning, lectures, group activities and demonstration.
     

    Assessment Methodology:

    The assessment is conducted through oral/written assessment, work assignment and presentation.
     

    Certification:

    An individual who completes a module will be awarded a Statement of Attainment (SOA).
    CategoriesType of FundingAmountNett Course Fee Payable (Inclusive of 9% GST)
    SCs and PRsSkillsFuture Funding (Baseline)S$240.00S$283.20
    Employer-sponsored / Self-sponsored SCs aged 40 and aboveSkillsFuture Mid-career Enhanced SubsidyS$336.00S$187.20
    SME-sponsored local
    employees (SCs and PRs)    		Enhanced Training Support for SMEsS$336.00S$187.20
    • Fees stated are for a class size of 10 pax and above. For class size of less than 10 pax, kindly call Electronics Industries Training Centre (ELITC) to enquire.
    • Fees stated are non-member rate. For member rate, kindly call Electronics Industries Training Centre (ELITC) to enquire.
    • All courses listed, except for the following, are eligible for Union Training Assistance Programme (UTAP). NTUC members can enjoy up to 50% funding (capped at $250 per year) under UTAP.
      1. Public Speaking & Presentation
      2. Empowered Leadership: Mastering the New Gen Leadership
      3. Strategic Leadership: Navigating the New Gen Landscape
      4. Excel Fundamentals
      5. Essential Skills for Engineers: Quality Systems, Data & Project Management
    • A non-refundable registration fee of $20.00 is payable upon registration.
    • ELITC reserves the right to cancel any classes due to unforeseen circumstances. In such cases, a full refund of fees will be made.

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