Policies and Procedures

All requests for transfer, withdrawal or deferment shall be considered as withdrawal and must be made by completing the Requests for Transfer/Deferment/Withdrawal and Refund form.

Student notifies ELITC of his/her intention of withdrawal from course/module by submitting the Requests for Transfer/Deferment/Withdrawal and Refund form to the Student Support Officer. For Students who are below the age of 18, they must have the approval of the parents/guardians whose signature(s) are to appear on the said form.

1. Student has to receive confirmation notice in writing from ELITC to confirm whether his/her withdrawal request from course/module is successful. ELITC shall, within five (5) working days from the date of receipt of request for withdrawal, notify the students in writing of the decision and the arrangement or alternate arrangements to be made by the students. Maximum processing time shall not be more than 4 weeks from the point of student’s request to informing student of the outcome in writing.
2. Once withdrawal request is successful, the student will be informed in writing to surrender his/her student pass (if applicable) to the Student Support Officer.
3. Refund of course fees will follow if applicable (see below for Refund Policy and Procedures).

Transfer to Another Institution

1. When a student requests for transfer to another training institution before or after course commencement, he/she is required to submit the Request for Transfer/Deferment/Withdrawal and Refund Form. For Students who are below the age of 18, they must have the approval of the parents/guardians whose signature(s) are to appear on the said form.
2. When a student’s request is officially accepted by ELITC, his/her situation is considered as withdrawal or termination of course.
3. For approved withdrawal request, the original PEI-Student Contract must be terminated. In the case of international Full Time Student (IFTS), the Student’s Pass must be returned to ICA for cancellation.
4. This request shall be subjected to the Refund Policy of ELITC.
5. Student’s past attendance records shall be issued to the other institution upon request.

Transfer from One Course/Module to Another/from Full-time to Part-time or vice versa

1. When a student requests for transfer from one course/module to another or from full-time to part-time or vice versa within ELITC, he/she is required to submit the Request for Transfer/Deferment/Withdrawal and Refund Form, prior to the commencement of course. For Students who are below the age of 18, they must have the approval of the parents/guardians whose signature(s) are to appear on the said form.
2. Student has to receive notice of approval from ELITC to approve his/her transfer request.
3. Student will be advised to pay the differences in fees before ELITC proceeds the transfer of course/module, or if the transfer results in excess fees paid by student, ELITC will refund the excess fees to student according to the Refund Policy of ELITC. The PEI-Student Contract for the previous module/course is terminated and a new PEI-Student Contract will be signed.
4. The request for transfer from full-time to part-time or vice versa only apply to local students, it does not apply to International Students under Student Pass.

Student notifies ELITC of his/her intention of deferment from course/module by submitting the Requests for Transfer/Deferment/Withdrawal and Refund form to the Student Support Officer. For Students who are below the age of 18, they must have the approval of the parents/guardians whose signature(s) are to appear on the said form.

For local student:

1. If student pays his/her course fees via installments, he/she has to first pay the prorated course fee for the portion of the course that he/she has attended.
2. Deferment of a course/module can only be made once until the next available course commencement date in which the student must then attend as there is no 2^nd deferment allowed. Otherwise, the balance of the course fees paid, if any, shall not be eligible for refund.
3. If deferment is requested prior to the commencement of the classes or during the cooling off period, then any fees paid will be refunded according to ELITC’s Refund Policy.
4. If a student requests for an extension of time to complete the course/module, and if this request is granted by ELITC, an addendum will be issued to the existing PEI-Student Contract of the student.

For International student:

1. Any request for deferment from the course/module in which he/she cannot continue to attend classes shall be considered as withdrawal from the course. The PEI-Student Contract shall be terminated and any fees paid shall be refunded according to Refund Policy.
2. ELITC will undertake to cancel his/her student passes as required by ICA.

Refund process

The policies below are aligned with the PEI-Student Contract with similar headings in the following sections:

1. Refund Events
2. Refund for Withdrawal During the Cooling-Off-period  
3. Refund for Withdrawal Outside the Cooling-Off Period

Refund Events
Our Centre will notify the student in writing within three (3) working days upon knowledge of any of the following: (each a “Refund Event”):

1. It does not commence the Course on the Course Commencement Date;
2. It does not complete the Course by the Course Completion Date;
3. It terminates the Course before the Course Completion Date;
4. Student does not meet entry or matriculation requirements in Schedule A stated in the Student’s Contract;
5. Student’s Student Pass application is rejected by Immigration and Checkpoints Authority (ICA).
   Where any of the Refund Events in Points (i) to (iii) above has occurred:

1. Our Centre to recommend alternative study arrangements to the student in writing within 10 working days of informing the students of the Refund Event.
   
2. If the student accepts such alternative study arrangements, our Centre shall set forth such alternative study arrangements in a written contract and the initial PEI-Student Contract shall automatically terminate on the date that such new written contract comes into effect.
   
   • If the Contract is terminated pursuant to Point (i) It does not commence the Course on the Course Commencement Date, the Centre shall refund all Course Fees and Miscellaneous Fees paid by the student within seven (7) working days of the termination.
   • If the Contract is terminated pursuant to Point (ii) It does not complete the Course on Commencement Date, or (iii) It terminates the Course before the Course Commencement Date, the Centre shall refund the Course Fees and Miscellaneous Fees in portion to the uncompleted portion or duration of the Course, whichever is higher, to the student within seven (7) working days of the termination.
     
3. If our Centre cannot recommend alternative study arrangement within the time stipulated in Point (a) above, or such arrangement are not accepted by the student. Student may forthwith terminate their Student Contract by way of a written notice to us.
   
4. Where any of the Refund event in Point (iv) Student does not meet the course entry or matriculation requirements in Schedule A and Point (v) Student’s Student Pass application is rejected by Immigration and Checkpoints Authority (ICA) has occurred, our Centre shall forthwith terminate the Student Contract by way of a written notice to the student. Our Centre shall refund all Course Fees and Miscellaneous Fees paid by the student within seven (7) working days of the termination.

Refund for Withdrawal During the Cooling-Off Period
If the student withdraws from the Course at any time within the Cooling-off Period by way of a written notice to our Centre. Our Centre shall return all Course Fees and Miscellaneous Fees paid by the student within seven (7) working days of the receipt of the written notice.

Refund for Withdrawal Outside the Cooling-Off Period
Student may terminate the contract at any time before course completion date by providing a written notice to our Centre. Upon receipt of such notice, our Centre shall within seven (7) working days, refund to the student such amount (if any) as determined accordance with the Refund Policy Schedule below: 

Refund Policy Schedule

% of [the aggregate amount of the fees paid under Course Fees and M% of [the aggregate amount of the fees paid under Course Fees and Miscellaneous Fees]iscellaneous Fees]	If Student’s written notice of withdrawal is received
100% refund of Total Course Fees	(“Maximum Refund”) More than [14] days before the Course Commencement Date
50% refund of Total Course Fees	Before, but not more than [14] days before the Course Commencement Date.
No refund	On or after the Course Commencement Date

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ELITC welcomes feedback from students as such feedback will help us to improve the learning environment, service excellence and more efficient administration. Students can provide feedback through the following channels:

1. By phone call;
2. By letter;
3. By email;
4. In person, by meeting face-to-face;
5. Use the Feedback Form located at reception counter
6. Whistleblowing Channels via ELITC website

Feedback system

Students who have any grievance or complaints are encouraged to provide details of their complaints through the following channels:

1. By phone call;
2. By letter;
3. By email;
4. In person, by meeting face-to-face;
5. Use the Feedback Form located at reception counter
6. Whistleblowing Channels via ELITC website

We hope that we are able to resolve all complains amicably. In the event the issue is not resolved, the case will be referred to the Singapore Mediation Centre or Singapore Institute of Arbitrators.

Complaint System

Any student dissatisfied with any assessment results may sunbmit an appeal.

The Appeal Form can be obtained from the Admin office. The results of moderation/appeal will be submitted to the Academic and Examination Board for its decision and the decision of its Board shall be final.

Procedure of Appeal

The following instructions on Dishonesty will apply:

• A candidate is guilty of dishonesty if he/she cheats or attempts to cheat during the examination.
• Candidates found guilty of dishonesty will be graded ‘Fail’ and may face disciplinary action.
• For physical/in-person examination, if student was caught red handed on the spot during the examination by the invigilator or any examiner, the student will be asked to leave the examination / assessment room immediately and will be allowed to complete the paper in a separate room. Disciplinary action, where necessary, will be taken after the investigation is completed.

Examples of malpractice may include:

• Misuse of examination or assessment material
• Bringing unauthorised material into the examination room
• Obtaining or passing on exam/assessment related information through taking or passing notes
• Copying from another candidate
• Disruptive behavior during examination
• Impersonation – pretending to be someone else
• Breaching security of examination/assessment materials
• Failing to follow instructions provided by an invigilator
• Undermining the integrity of the examination/assessment
• Plagiarism – Submitting someone else’s work as your own. Copying large pieces of text from a source without citing that source. Taking passages from multiple sources, piecing them together and submitting in the work as your own.

At ELITC, we maintain a safe and respectful learning environment. All students must follow the Student Code of Conduct, available in the Student Handbook, on our website and Student Portal-Google Classroom.

(A) Reporting
When staff observe or receive reports of misconduct, they will notify the Head of Department (Operation).

(B) Investigation & Counselling
• We will investigate to verify the facts fairly.
• If confirmed, the student will attend a counselling session. Details and actions are recorded in OS F21 Counselling Session Record Form and kept in the student’s file.

(C) Minor Misconduct
• We issue an official warning letter.
• Parents/guardians are informed if the student is under 18 years old.
• Students are advised that repeated misconduct leads to stricter action.

(D) Repeated Misconduct
Students receiving 3 warning letters may face suspension or expulsion, decided by the Disciplinary Committee.

(E) Major Misconduct
For serious cases (safety risks, dishonesty, severe disruption):
• A formal Disciplinary Committee Hearing is held.
• The student is notified in writing and given a chance to explain.
• The final decision is communicated formally.

Attendance is mandatory for all classes, including classroom sessions, online learning, assessments and examinations. Attendance is monitored daily. The records for EduTrust Certified PEI courses are updated monthly and published in Google Classroom for students to view.

Attendance Requirements
• International Students (Student’s Pass Holders), according to the Immigration Act (Chapter 133), Regulation 21-Security Bond: Minimum 90% attendance is required (per ICA regulations). You must not be absent for 7 consecutive days without valid reason.
• Local Students: Minimum 75% attendance is required.
• SSG Funded / Short Courses: Minimum 75% attendance is required to meet funding and certification criteria.

Reporting Absence
If you are unable to attend due to illness or valid reasons:
• Inform the Student Support Officer within 24 hours of absence.
• Medical reasons: Submit a valid Medical Certificate (MC) from a registered medical practitioner, clearly stating the date of absence.
• Other reasons: Submit a formal excuse letter with supporting documents for consideration.
Note: Approved absence does not change your attendance percentage, but will be recorded as authorised.

Intervention Measures for Poor Attendance
If your attendance falls below the required rate, the following progressive actions will be taken:

✅ For Student’s Pass Holders (STP):

Monthly Attendance Rate	Intervention Measures
90% – 94%	Warning Level 1 • Counselling session conducted • Guidance for improvement • Recorded in OS-F21 Counselling Session Record
85% – 89%	Warning Level 2 • 2nd official warning letter issued • The parent / legal guardian (if student <18 yrs old) • Reminder: Risk of Student’s Pass cancellation
< 85%	Warning Level 3 / Final Action • Final expulsion letter issued • Student’s Pass cancellation initiated with ICA • Enrolment terminated

✅ For Local / Non STP Students:

Monthly Attendance Rate	Intervention Measures
75% – 79%	Warning Level 1 • Counselling session conducted • Guidance for improvement • Recorded in Form OS-F21 Counselling Session Record
70% – 74%	Warning Level 2 • 2nd official warning letter issued • Company-sponsored is to be informed (if have)
< 70%	Warning Level 3 / Final Action • Final expulsion letter issued • Enrolment terminated

Full-time students are strictly not allowed to engage in any form of employment, whether paid or unpaid, or in any business, profession or occupation in Singapore during the validity of the Student’s Pass unless with the consent in writing from the Controller of Immigration. Violators will be prosecuted by law.

Please inform our Student Support Officer of any changes to your personal data.

ELITC is committed to comply with the Personal Data Protection Act in maintaining the confidentiality of every student’s personal information and undertakes not to divulge any of the student’s personal information to any third party without the prior written consent of the Student, unless requested by government authorities.

Electronics Industries Training Centre is concerned with providing quality education, along with imparting special attention to the moral, intellectual and social upbringing of its trainees. It is vital that you follow the rules and regulations stated below:

Do’s	Don’ts
Sign in & out where applicable.	Use handphone in the classroom, OFF it or switch it to silent mode.
Be Punctual for the class.	Talk loudly and disturb the other classes.
Book equipment in advance before use.	Change the setting of computer or install any unauthorized software.
Inform duty staff of any missing or faulty items in the classroom.	Violate any copyright laws.
Sign out any equipment / manual which you need to borrow.	Pass computer password to others or play computer games.
Return all tools and equipment to their original location after use.	Dismantle or relocate equipment without prior permission from staff.
Take care of own personal items at all times. The Centre will not hold responsible for any loss of personal items.	Visit porno sites/bring porno materials into a lab.
	Smoke, fight, play, eat, drink, or vandalising Centre’s property.
	Bring offensive weapons (e.g. guns, knives, dangerous sprays), alcohol, illegal drugs.
	No audio/video/photography recording is allowed

Students found to have infringed any stipulated rules and regulations will not be allowed to use any of the facility in the training room.

Safety Guidelines in the Training Rooms
Code of Conduct