Code: STW

Duration: 16 Hours


This module is developed to enable learners to acquire knowledge and skills in supervising teams at work. It is a systematic approach that workers can use to make incremental and breakthrough improvements in processes that produce products and services for customers.



On completion of this module, learners will be able to participate and supervise work teams and be able to put it into practice at their workplaces.



The knowledge and skills covered in this module include:


  • Form work teams
  • Lead workplace team activities
  • Maintain team performance


  • Organisational goals, objectives and strategic plans
  • Work allocation and delegation limits for the team
  • Team goal setting techniques
  • Group cycle
  • Knowledge of cross-cultural environment
  • Team goal setting techniques
  • Team leadership tools and practices
  • General motivation tools suitable for team building and development
  • Conflict management techniques
  • General communication tools applicable to a team setting
  • Sound communication tools suitable for team building
  • General feedback and negotiation skills suitable for a team setting
  • General communication cultures, languages and barriers in a team setting

Training Medium:

This module is conducted in English.


Training Methodology:

This module is delivered through lectures, group activities and role-play.


Assessment Methodology:

A work assignment and presentation is conducted at the end of the course.



A Certificate of Proficiency will be awarded to trainees upon completing and passing the test. Otherwise, a Certificate of Participation will be issued to those who attained a minimum attendance of 75%.


For Whom:

Suitable for Line or Team Leaders, Technicians and Supervisors.


Entry Requirements:

Participants are assumed to:

  • Have completed ‘O’ Level or equivalent; or
  • Have the ability of:
    • Basic knowledge of the Singapore Workplace Safety and Health requirements;
    • Follow written and oral work instructions;
    • Listen, read and write English at a proficiency level equivalent to the Employability Skills System (ESS) level 5;
    • Manipulate numbers at a proficiency level equivalent to Employability Skills System (ESS) level 5.
Essential Requirement:

Participants are required to bring their personal laptop for the work assignment & presentation.