Code: SQP

Duration: 16 Hours


This module is developed to enable learners to acquire knowledge and skills in quality procedures and supervise quality control teams at the work place. It is a systematic approach that workers can use to make incremental and breakthrough improvements in processes that produce products and services for customers.


Course Objective:

On completion of this module, learners will be able to participate and supervise quality processes and be able to put it into practice at the workplaces.


Course Outline:

The knowledge and skills covered in this module include:


  • Plan daily quality control activities
  • Facilitate & control process quality
  • Maintain process quality


  • Workplace based quality practices and procedures
  • Importance of workplace communication procedures and practices
  • Quality specification and tolerances within work or product specifications
  • Types of quality data, statistic collection tools and methodology
  • Types of workplace tools, equipment, machines, processes and operating procedures
  • The importance of organisational procedures related to quality
  • Workplace communication processes within the quality framework
  • Identifying safety hazards
  • Types of workplace communication techniques
  • Relevant industry codes of practices
  • Non-conformities in the workplace and the quality systems
  • Development strategy for self and team members


For Whom:

Suitable for Line or Team Leaders, Technicians, Supervisors and Engineers.


Entry Requirements:

Participants are assumed to:

  • Have completed ‘O’ Level or equivalent; or
  • Have the ability of:
    • Basic knowledge of the Singapore Workplace Safety and Health requirements;
    • Follow written and oral work instructions;
    • Listen, read and write English at a proficiency level equivalent to the Employability Skills System (ESS) level 5;
    • Manipulate numbers at a proficiency level equivalent to Employability Skills System (ESS) level 5.


Essential Requirement:

Participants are required to bring their personal laptop for the work assignment.

Training Medium:

This module is conducted in English.


Training Methodology:

This module is delivered through e-learning, lectures, group activities and demonstration.


Assessment Methodology:

The assessment is conducted through oral/written assessment, work assignment and presentation.



An individual who completes a module will be awarded a Statement of Attainment (SOA).