Code: TW

Duration: 16 Hours


This module is developed to enable learners to acquire knowledge and skills in applying teamwork in the workplace. This will include how to participate in a team and develop team culture, communicating within a team as well as improving team performance.


Course Objective:

On completion of this module, learners will be able to practice the skills and knowledge in participating in work teams and apply them to the workplace.


Course Outline:

The knowledge and skills covered in this module include:


  • Participate in team establishment
  • Participate in developing a team culture
  • Communicating with team members
  • Assist improvement of team performance


  • Organisational goals, objectives and strategic plans
  • Techniques in setting team objectives
  • Roles and responsibilities of team members
  • Techniques for monitoring and reviewing team performance
  • Types of problems relating to team and their resolution methods
  • Team conflict and their impact on team performance
  • Communication channels and reporting lines, applicable to the team
  • Communication cultures, languages and barriers in a team setting
  • Types of improvement required to enhance team performance
  • Importance of acknowledging and responding posivitely to team members’ feedback
  • Follow-up actions for teams and their respective organisational procedures


For Whom:

Suitable for operational level.

Entry Requirements:

Participants are assumed to:

  • Be able to listen and speak English at a proficiency level equivalent to the Employability Skills System (ESS) level 3 and above;
  • Be able to read and write English at a proficiency level equivalent to ESS level 3 and above; and
  • Be able to manipulate numbers at a proficiency level equivalent to ESS level 3 and above.
Training Medium:

This module can be conducted in either English or Mandarin.


Training Methodology:

This module is delivered through e-learning, lectures, group activities and demonstration.



An individual who completes a module will be awarded a Statement of Attainment (SOA).