Code: TW
Duration: 16 Hours
Synopsis:
This module is developed to enable learners to acquire knowledge and skills in applying teamwork in the workplace. This will include how to participate in a team and develop team culture, communicating within a team as well as improving team performance.
Course Objective:
On completion of this module, learners will be able to practice the skills and knowledge in participating in work teams and apply them to the workplace.
Course Outline:
The knowledge and skills covered in this module include:
Skills:
- Participate in team establishment
- Participate in developing a team culture
- Communicating with team members
- Assist improvement of team performance
Knowledge:
- Organisational goals, objectives and strategic plans
- Techniques in setting team objectives
- Roles and responsibilities of team members
- Techniques for monitoring and reviewing team performance
- Types of problems relating to team and their resolution methods
- Team conflict and their impact on team performance
- Communication channels and reporting lines, applicable to the team
- Communication cultures, languages and barriers in a team setting
- Types of improvement required to enhance team performance
- Importance of acknowledging and responding posivitely to team members’ feedback
- Follow-up actions for teams and their respective organisational procedures
For Whom:
Suitable for operational level.
Entry Requirements:
Participants are assumed to:
- Be able to listen and speak English at a proficiency level equivalent to the Employability Skills System (ESS) level 3 and above;
- Be able to read and write English at a proficiency level equivalent to ESS level 3 and above; and
- Be able to manipulate numbers at a proficiency level equivalent to ESS level 3 and above.
Training Medium:
This module can be conducted in either English or Mandarin.
Training Methodology:
This module is delivered through e-learning, lectures, group activities and demonstration.
Certification:
An individual who completes a module will be awarded a Statement of Attainment (SOA).