Duration: 16 Hours


This module is developed to enable learners to acquire knowledge and skills in understanding of an effective problem solving in how to describe a problem (define), a collection of data (measure), analyse the root cause, implement solution to the root cause and establish a control system to sustain the solution. The process involves using statistical analysis application and basic statistic and data analysis to make effective problem solving and effective decision making.


Course Objective:

On completion of this module, learners will be able to work with a team of people to systematically using the DMAIC problem solving technique to make a decision.


Course Outline:

The knowledge and skills covered in this module include:


  • Define the business case, goals and scope to assure clarity in purpose, support and mission of the project
  • Establish key performance metrics and gather the essential data
  • Identify the possible root cause of performance problems in the product or process and compare against the baseline process capability
  • Analyse all data, process maps and visual data to determine and summarize the root causes of performance problems
  • Formulate technical solutions that address the root causes of business and process problems and to assess the cost-benefit
  • Follow up to make sure all solutions are sustainable over time with appropriate control plans
  • Document reports


  • Type of stakeholders and deliverables involved in the program
  • Various statistical tools and approaches in data collection and analysis
  • Various existing business process flows
  • Documentation control and processes


For Whom:

Suitable for Engineers, Professionals, Managers and Executives (PMEs).

Entry Requirements:

Participants are assumed to:

  • Have a basic knowledge of the Singapore Workplace Safety and Health requirements;
  • Be able to listen, read and write English at a proficiency level equivalent to the Employability Skills System (ESS) level 6;
  • Be able to manipulate numbers at a proficiency level equivalent to Employability Skills System (ESS) level 6.
Training Medium:

This module is conducted in English.


Training Methodology:

This module is delivered through e-learning, lectures, group activities and demonstration.


Assessment Methodology:

The assessment is conducted through oral/written assessment, work assignment and presentation.



An individual who completes a module will be awarded a Statement of Attainment (SOA).