Code: STW

Duration: 15 Hours


This course is developed to enable learners to acquire knowledge and skills in supervising teams at work. It is a systematic approach that workers can use to make incremental and breakthrough improvements in processes that produce products and services for customers.


Course Objective:

On completion of this course, learners will be able to participate and supervise work teams and be able to put it into practice at their workplaces.


Course Outline:

The knowledge and abilities covered in this course include:


  • Organisational goals, objectives and strategic plans
  • Work allocation and delegation limits for the team
  • Team goal setting techniques
  • Group cycle
  • Knowledge of cross-cultural environment
  • Team goal setting techniques
  • Team leadership tools and practices
  • General motivation tools suitable for team building and development
  • Conflict management techniques
  • General communication tools applicable to a team setting
  • Sound communication tools suitable for team building
  • General feedback and negotiation skills suitable for a team setting
  • General communication cultures, languages and barriers in a team setting


  • Form work teams
  • Lead workplace team activities
  • Maintain team performance


For Whom:

Suitable for Line or Team Leaders, Technicians and Supervisors.

Entry Requirements:

Participants are assumed to:

  • Have completed ‘O’ Level or equivalent; or
  • Have the ability of:
    • Basic knowledge of the Singapore Workplace Safety and Health requirements;
    • Follow written and oral work instructions;
    • Listen, read and write English at a proficiency level equivalent to the Employability Skills System (ESS) level 5;
    • Manipulate numbers at a proficiency level equivalent to Employability Skills System (ESS) level 5.
Essential Requirement:

Participants are required to bring their personal laptop for the work assignment & presentation.

Training Medium:

This coursed is conducted in English.


Training Methodology:

This course is delivered through lectures, group activities and role-play.


Assessment Methodology:

A work assignment and presentation is conducted at the end of the course.



A Certificate of Proficiency will be awarded to trainees upon completing and passing the assessment. Otherwise, a Certificate of Participation will be issued to those who attained a minimum attendance of 75%.