Code: SQP

Duration: 16 Hours


This module is developed to enable learners to acquire knowledge and skills in quality procedures and supervise quality control teams at the work place. It is a systematic approach that workers can use to make incremental and breakthrough improvements in processes that produce products and services for customers.


Course Objective:

On completion of this module, participants will be able to participate and supervise quality processes and be able to put it into practice at the workplaces.


Course Outline:

The knowledge and skills covered in this module include:


  • Workplace based quality practices and procedures
  • Importance of workplace communication procedures and practices
  • Quality specification and tolerances within work or product specifications
  • Types of quality data, statistic collection tools and methodology
  • Types of workplace tools, equipment, machines, processes and operating procedures
  • The importance of organisational procedures related to quality
  • Workplace communication processes within the quality framework
  • Identifying safety hazards
  • Types of workplace communication techniques
  • Relevant industry codes of practices
  • Non-conformities in the workplace and the quality systems
  • Development strategy for self and team members


  • Plan daily quality control activities
  • Facilitate & control process quality
  • Maintain process quality
For Whom:

Suitable for Line or Team Leaders, Technicians, Supervisors and Engineers.


Entry Requirements:

Participants are assumed to:

  • Have completed ‘O’ Level or equivalent; or
  • Have the ability of:
    • Basic knowledge of the Singapore Workplace Safety and Health requirements;
    • Follow written and oral work instructions;
    • Listen, read and write English at a proficiency level equivalent to the Workplace Literacy (WPL) level 5-High Intermediate (“N” Levels);
    • Manipulate numbers at a proficiency level equivalent to the Workplace Numeracy (WPN) level 5-High Intermediate (“N” Levels).


Essential Requirement:

Participants are required to bring their personal laptop for the work assignment.

Training Medium:

This module is conducted in English.


Training Methodology:

This module is delivered through lectures, group activities and demonstrations.


Assessment Methodology:

A work assignment and presentation is conducted at the end of the course.



A Certificate of Proficiency will be awarded to participants upon completing and passing the assessment. Otherwise, a Certificate of Participation will be issued to those who attained a minimum attendance of 75%.