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/Services/Policies and Procedures

Policies and Procedures

All requests for transfer, withdrawal or deferment shall be considered as withdrawal and must be made by completing the form for Application for Withdrawal and Refund.

Please inform our Student Support Officer of any changes to your personal data.

ELITC is committed to comply with the Personal Data Protection Act in maintaining the confidentiality of every student’s personal information and undertakes not to divulge any of the student’s personal information to any third party without the prior written consent of the Student, unless requested by government authorities.

For international students, according to the Immigration Act (Chapter 133), Regulation 21-Security Bond, they must attend a minimum of 90% of scheduled course (subject) hours or not be absent from the course for a consecutive 7 days. As for local students, the minimum attendance requirement is 80%.

 

If a student is unable to attend school due to illness or unforeseen circumstances, ELITC must be informed. For medical reasons, ELITC accepts medical certificate from a registered medical practitioner, on condition that the medical certificate must reflect the date that the student was absent. For any other reasons, a student has to produce an excuse letter with supporting documents.

Full-time students are strictly not allowed to engage in any form of employment, whether paid or unpaid, or in any business, profession or occupation in Singapore during the validity of the Student’s Pass unless with the consent in writing from the Controller of Immigration. Violators will be prosecuted by law.

Electronics Industries Training Centre is concerned with providing quality education, along with imparting special attention to the moral, intellectual and social upbringing of its trainees. It is vital that you follow the rules and regulations stated below:

     Do’s      Don’ts
  • Sign in & out where applicable.
  • Be Punctual for the class.
  • Book equipment in advance before use.
  • Inform duty staff of any missing or
    faulty items in the classroom.
  • Sign out any equipment / manual which you need to borrow.
  • Return all tools and equipment to their original location after use.
  • Take care of own personal items at all times. The Centre will not hold responsible for any loss of personal items.
  • Use handphone in the classroom, OFF it
    or switch it to silent mode.
  • Talk loudly and disturb the other classes.
  • Change the setting of computer or install any unauthorized software.
  • Violate any copyright laws.
  • Pass computer password to others or play computer games.
  • Dismantle or relocate equipment without prior permission from staff.
  • Visit porno sites/bring porno materials into a lab.
  • Smoke, fight, play, eat, drink, or vandalising Centre’s property.
  • Bring offensive weapons (e.g. guns, knives, dangerous sprays), alcohol, illegal drugs.

 

Students found to have infringed any stipulated rules and regulations will not be allowed to use any of the facility in the training room.

Safety Guidelines in the Training Rooms
Code of Conduct

Transfer Policy and Procedures

Transfer to Another Institution

  1. When a Student requests for transfer to another training institute before or after course commencement and the request is officially accepted by ELITC, his/her situation is considered as withdrawal of course.
  2. For approved withdrawal request, the original PEI-Student Contract must be terminated. In the case of international Full Time Student (IFTS), the Student’s Pass must be returned to ICA for cancellation.
  3. Student’s past attendance records shall be issued to the other institution or training centre.

Transfer from One Course/Module to Another

  1. Student requests for transfer from one course/module to another within ELITC, in writing, prior to the commencement of the course/module or within 7 days after commencement of the course/module.
  2. Student has to receive notice of approval from ELITC to approve his/her transfer request.
  3. Student will be advised to pay the differences in fees before ELITC proceeds the transfer of course/module, or if the transfer results in excess fees paid by Student, ELITC will refund the excess fees to Student according to the Refund Policy of ELITC. The PEI-Student Contract for the previous module/course is terminated and a new PEI-Student Contract will be signed.

For all transfer requests, ELITC shall, within five (5) working days from the date of receipt of request for transfer, notify the Students in writing of the decision and the arrangement or alternate arrangements to be made by the Students.

Withdrawal Policy and Procedures

Student notifies ELITC of his/her intention of withdrawal from course/module by submitting the Application for Withdrawal and Refund form to the Student Support Officer. For Students who are below the age of 18, they must have the approval of the parents/guardians whose signature(s) are to appear on the said form.

  1. Student has to receive confirmation notice from ELITC to confirm whether his/her withdrawal request from course/module is successful. ELITC shall, within five (5) working days from the date of receipt of request for withdrawal, notify the Students in writing of the decision and the arrangement or alternate arrangements to be made by the Students.
  2. Once withdrawal request is successful, the Student is required to acknowledge on his/her PEI-Student Contract of the withdrawal and surrender his/her student pass (if applicable) to the Student Support Officer.
  3. Refund of course fees will follow, if applicable (see below for Refund Policy and Procedures).

Refund Policy and Procedures

Refund Process

The policies below are aligned with the Standard PEI-Student Contract with similar headings in the following sections:-

  • Refund for Withdrawal Due to Non-Delivery of Course
  • ELITC will notify the Student within three (3) working days upon knowledge of any of the following:
    1. It does not commence the Course on the Course Commencement Date;
    2. It terminates the Course before the Course Commencement Date;
    3. It does not complete the Course by the Course Completion Date;
    4. It terminates the Course before the Course Completion Date; or
    5. It has not ensured that the Student meets the course entry or matriculation requirement as set by the organisation stated in Schedule A of PEI-Student Contract within any stipulated timeline set by CPE; or
    6. The Student’s Pass application is rejected by Immigration and Checkpoints Authority (ICA).

    The Student should be informed in writing of alternative study arrangements (if any), and also be entitled to a refund of the entire Course Fees and Miscellaneous Fees already paid should the Student decide to withdraw, within seven (7) working days of the above notice.

  • Refunds for Withdrawal Due to Other Reasons
  • If the Student withdraws from the course for any reason other than those stated (including deferment) in
  • Refund for Withdrawal Due to Non-Delivery of Course,
  • ELITC shall, as soon as practicable after receiving the student’s withdrawal form (and in any event no more than seven (7) working days after receiving such notice) refund to the student the following sums and an amount based on the table below less non-refundable registration fees:
    % of [the aggregate amount of the fees paid under Course Fees and Miscellaneous Fees] If Student’s written notice of withdrawal is received
    100% refund of Total Course Fees (“Maximum Refund”) More than [14] days before the Course Commencement Date
    50% refund of Total Course Fees Before, but not more than [14] days before the Course Commencement Date
    No refund On or after the Course Commencement Date

     

  • Refund During Cooling-Off Period
  • ELITC will provide the Student with a cooling-off period of seven (7) working days after the date that the PEI-Student Contract has been signed by both parties.The Student will be refunded the highest percentage (stated in the table in
  • Refund for Withdrawal Due to Other Reasons) of the fees already paid if the Student submits a written notice of withdrawal to the ELITC within the cooling-off period, regardless of whether the Student has started the course or not.

ELITC welcomes feedback from students as such feedback will help us to improve the learning environment, service excellence and more efficient administration. Students can provide feedback through the following channels:

  1. By phone call;
  2. By letter;
  3. By email;
  4. In person, by meeting face-to-face;
  5. Suggestion box located at reception counter (Using Feedback Form)

Feedback System

Students who have any grievance or complaints are encouraged to provide details of their complaints through the following channels:

  1. By phone call;
  2. By letter;
  3. By email;
  4. In person, by meeting face-to-face;
  5. Suggestion box located at reception counter (Using Feedback Form)

We hope that we are able to resolve all complains amicably. In the event the issue is not resolved, the case will be referred to CPE Student Services centre or Singapore Mediation Centre or Singapore Institute of Arbitrators.

Complaint System

Any student dissatisfied with any assessment results because they feel the result is unfair and incorrect may lodge an appeal.

For Nitec courses, this process is conducted by ITE. When the examination results are announced by ITE, the deadline for Students to submit their appeal directly at ITE is also given. The Students have to make a deposit fee of $20 paid to ITE for the application to review results. This deposit will be refunded only if the appeal results in a change of the grade. ITE will inform Students by post of its decision on the appeal within 3 weeks from the closing date of the application to review results. The decision of ITE on the appeal is final.

For BTEC courses, Student could do so by filling an Appeal Form. The Appeal Form can be obtained from the Admin office. The results of moderation/appeal, which will be handled by the Top Management (TM) and the Technical HOD, will be submitted to the Examination Board for its decision and the decision of its Board (to be made within a period of not more than 14 working days of receipt of appeal) shall be final.

For appeal process conducted by the management of ELITC, the Top Management (TM) may waive the $20 on a case-by-case basis.

Procedure of Appeal

According to ITE, the following instructions on Dishonesty will apply:

  • A candidate is guilty of dishonesty if he/she cheats or attempts to cheat during the examination.
  • Candidates found guilty of dishonesty will be graded ‘Fail’ and may face disciplinary action.

Examples of malpractice may include:

  • Misuse of examination or assessment material
  • Bringing unauthorised material into the examination room
  • Obtaining or passing on exam/assessment related information through taking or passing notes
  • Copying from another candidate
  • Disruptive behavior during examination
  • Impersonation – pretending to be someone else
  • Breaching security of examination/assessment materials
  • Failing to follow instructions provided by an invigilator
  • Undermining the integrity of the examination/assessment
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