Supervise Work Improvement Processes (Blended)

Synopsis:

This module is developed to enable learners to acquire knowledge and skills in planning, implementing and standardising work improvement processes at their workplaces.

Objective:

On completion of this module, learners will be able to supervise work process improvement in their workplaces.

Outline:

The knowledge and skills covered in this module include:

Skills:

• Plan work improvement activities
• Implement work improvement processes
• Standardise improved work processes

Knowledge:

• Organisational goals
• Team’s key performance indicators
• Principles of continuous process improvement
• Communication modes and barriers
• Roles and responsibilities of work teams
• Resources requirements for work teams
• Importance of an action plan
• Structure of an effective action plan
• Applications of continuous process improvement techniques
• Purpose of control mechanisms
• Ways to resolve issues related to implementation of improvement activities
• The purpose of training and facilitating the work teams
• Methods of evaluating the work teams’ results
• Format of a report
• Purpose of documenting changes in work processes
• Types of stakeholders

Training Medium:

This module is conducted in English.

Training Methodology:

This module is delivered through e-learning, lectures, group activities and demonstration.

Assessment Methodology:

The assessment is conducted through oral/written assessment, work assignment and presentation.

Certification:

An individual who completes a module will be awarded a Statement of Attainment (SOA). If an individual completes the required number of modules at the various levels, he/she will be awarded a WSQ Qualification / WSQ Certificate.