Code: STW

Duration: 24 Hours


This module is developed to enable learners to acquire knowledge and skills in supervising teams at work. It is a systematic approach that workers can use to make incremental and breakthrough improvements in processes that produce products and services for customers.



On completion of this module, learners will be able to participate and supervise work teams and be able to put it into practice at their workplaces.



The knowledge and skills covered in this module include:


  • Form work teams
  • Lead workplace team activities
  • Maintain team performance


  • Organisational goals, objectives and strategic plans
  • Work allocation and delegation limits for the team
  • Team goal setting techniques
  • Group cycle
  • Knowledge of cross-cultural environment
  • Team goal setting techniques
  • Team leadership tools and practices
  • General motivation tools suitable for team building and development
  • Conflict management techniques
  • General communication tools applicable to a team setting
  • Sound communication tools suitable for team building
  • General feedback and negotiation skills suitable for a team setting
  • General communication cultures, languages and barriers in a team setting


Training Medium:

This module can be conducted in English.


Training Methodology:

This module is delivered through e-learning, lectures, group activities and demonstration.


Assessment Methodology:

The assessment is conducted through oral/written assessment, work assignment and presentation.



An individual who completes a module will be awarded a Statement of Attainment (SOA). If an individual completes the required number of modules at the various levels, he/she will be awarded a WSQ Qualification / WSQ Certificate.


For Whom:

Suitable for operational level.


Entry Requirements:

Participants are assumed to:

  • Have a basic knowledge of the manufacturing sector;
  • Have a basic knowledge of the Singapore Workplace Safety and Health requirements;
  • Be able to follow written and oral work instructions;
  • Be able to listen and speak English at a proficiency level equivalent to the Employability Skills System (ESS) level 3 and above;
  • Be able to read and write English at a proficiency level equivalent to ESS level 3 and above;
  • Be able to manipulate numbers at a proficiency level equivalent to ESS level 3 and above.


Essential Requirement:

Participants are required to bring their personal laptop for the work assignment.