Code: TW-SE

CRN: CRS-Q-0007237-MF

Duration: 16 Hours


This module is developed to enable learners to acquire knowledge and skills in applying teamwork in the workplace. This will include how to participate in a team and develop team culture, communicating within a team as well as improving team performance.


Course Objective:

On completion of this module, learners will be able to practice the skills and knowledge in participating in work teams and apply them to the workplace.


Synchronous E-Learning
  • Synchronous E-Learning involves online training through webinar and video-conferencing. It is a real-time learning tool which converts physical classroom into virtual classroom that continues to allow learners to ask questions and trainer to answer instantly.
  • Centre will schedule the assessment date and time. Learner will be informed and guided on the assessment process.



The knowledge and skills covered in this module include:


  • Participate in team establishment
  • Participate in developing a team culture
  • Communicating with team members
  • Assist improvement of team performance


  • Organisational goals, objectives and strategic plans
  • Techniques in setting team objectives
  • Roles and responsibilities of team members
  • Techniques for monitoring and reviewing team performance
  • Types of problems relating to team and their resolution methods
  • Team conflict and their impact on team performance
  • Communication channels and reporting lines, applicable to the team
  • Communication cultures, languages and barriers in a team setting
  • Types of improvement required to enhance team performance
  • Importance of acknowledging and responding posivitely to team members’ feedback
  • Follow-up actions for teams and their respective organisational procedures
Training Medium:

This module can be conducted in either English or Mandarin.

Training Methodology:

This module is delivered through synchronous e-learning via Google Hangouts Meet and Google classroom.



A Certificate of Proficiency will be awarded to trainees upon completing and passing the test. Otherwise, a Certificate of Participation will be issued to those who attained a minimum attendance of 75%.

For Whom:

Suitable for operational level.


Entry Requirements:

Participants are assumed to:

  • Operate a Personal Computer/Laptop, surfing internet, use keyboard and mouse;
  • Be able to listen and speak English at a proficiency level equivalent to the Employability Skills System (ESS) level 3 and above;
  • Be able to read and write English at a proficiency level equivalent to ESS level 3 and above; and
  • Be able to manipulate numbers at a proficiency level equivalent to ESS level 3 and above.


Essential Requirement:

Participants are required to have the following items on day of training and assessment:

  • A laptop/desktop is able to surf internet
  • With good working condition of built-in webcam/external PC camera, microphone and headphone/earpiece/PC speakers
  • Installed browser – Google Chrome or Mozilla Firefox