Manage Process Improvement

On completion of this course, learners will be able to acquire knowledge and skills in bringing the resources and processes together to achieve the organisational set goals using variety of process improvement methodologies. It involves adopting a systematic approach in improving a process through process mapping, analyse the process and redesign the process.

1. Identifying improvement activities associated with concept of process management and improving customer satisfaction using systematic process improvement model to meet the organisational goals.

2. Defining the process relationship using suitable process mapping techniques.

3. Presenting the process map graphically that accurately depicts the sequence of events to build a product or produce an outcome using standard process mapping conventions or symbols.

4. Performing analysis of the process for waste or non-value activities to facilitate redesigning the process in accordance with the process improvement model.

5. Redesigning the process using the results of the analysis and recommend potential measures to improve the functioning of the process to meet the organisational goals.

6. Executing the changes to the process and resolve issues encounter in accordance with the change solicitation process.

7. Standardising the redesigned process to make change stay permanently by proper documentation and training in accordance with organisational procedures.

Written/oral assessment, mini project or work assignment.

24 hours

- Have an in depth knowledge of their organisational work processes;

- Have presentation skills;

- Have good knowledge of workplace quality control systems;

- Have good knowledge in using statistical process control tools and techniques;

- Be able to apply effective problem-solving techniques; 

- Be able to apply effective leadership skills in managing and leading co-workers;

- Be able to listen, read, speak and write English at a proficiency level equivalent to the Employability Skills 

  System (ESS) level 8;

- Be able to manipulate numbers at a proficiency level equivalent to Employability Skills System (ESS) level 8; and

- Have basic knowledge of the Singapore Workplace Safety and Health requirements.

-  A