ELITC - Student Services

ELITC is in the process of applying for EduTrust.

ELITC hereby undertakes to the students that it has in place a Fee Protection Scheme (the "FPS") as stipulated by the CPE by way of a Student Tuition Fee Account (Escrow) as required under the EduTrust Certification scheme.

This FPS is to provide full protection to all fees paid by all local and foreign students of ELITC.

For more information on FPS, you can refer to CPE website What is the Fee Protection Scheme (FPS)?

Accuracy of Information

Please inform our customer service staff of any changes to your personal data.

Student Confidentiality Statement

ELITC is committed to maintaining the confidentiality of every student's personal information and undertakes not to divulge any of the student's personal information to any third party without the prior written consent of the student or required by law.

Payment

We accept payment by cash, cheque, Nets or cash card.

Course Withdrawal, Transfer, and Refund of Fees

Withdrawal Policy and Procedures

1) Student notifies ELITC of his/her intention of withdrawal from course/module in writing.

2) Student has to receive confirmation notice from ELITC to confirm whether his/her withdrawal request from course/module is successful.

3) Once withdrawal request is successful, the student is required to acknowledge on his/her Student-PEI contract of the withdrawal.

4) Refund of course fees will follow, if applicable (see below for Refund Policy and Procedures).

Transfer Policy and Procedures

Transfer to Another Institution

When a student requests for transfer to another training institute before or after course commencement, and the request is officially accepted by ELITC, his/her situation is considered as withdrawal of course. In this case, Withdrawal Policy and Procedures (see above for Withdrawal Policy and Procedures) shall apply.

Transfer from One Course/Module to Another

1) Student requests for transfer from one course/module to another within ELITC, in writing, prior to commencement of the course/module,

or within 7 days after commencement of the course/module.

2) Student has to receive notice of approval from ELITC to approve his/her transfer request.

3) Student will be advised to pay the differences in fees before ELITC proceeds the transfer of course/module, or if the transfer results in

excess fees paid by student, ELITC will refund the excess fees to student accordingly.

Refund Policy and Procedures

Fees are payable upon confirmation of courses. Students withdrawing after the commencement of courses are liable to pay fees regardless of their attendances.

Refund of payment will be determined by the effective date of the withdrawal. The refund policy is as follows:

At least 2 weeks before commencement of the course	100% refund of course fees
Less than 2 weeks before commencement of the course	50% refund of course fees
After commencement of the course	No refund

Refund Process

E-Learning Service

Students taking the Nitec in Electronics (Computer & Networking) course will be issued each a username and unique password to enable them to access e-Learning. Students who do not own a computer at home or do not have access to computers at their work places can use the facilities at ELITC to access their e-Learning.

Student Attendance

For international students, according to the Immigration Act (Chapter 133), Regulation 21 - Security Bond, they must not be absent for a continuous period of seven days or more or that the percentage of attendance for the course in any of the month is 90% or below without any valid reason. Otherwise, they shall surrender the Student's Pass for cancellation.

If a student is unable to attend school due to illness or unforeseen circumstances, ELITC must be informed. For medical reasons, ELITC accepts medical certificate from a registered medical practitioner, on condition that the medical certificate must reflect the date that the student was absent.

Employment

Full-time students are strictly not allowed to engage in any form of employment, whether paid or unpaid, or in any business, profession or occupation in Singapore during the validity of the Student's Pass unless with consent in writing from the Controller of Immigration. Violators will be prosecuted by law.

Accommodation

ELITC's Student Services Department assists its international students to find accommodation while they are studying at ELITC.

If you require any assistance in looking for accommodation, please email us at elitc@singnet.com.sg.

Student Counselling Services

ELITC supports student welfare and provides convenient needs where possible. Our extended services include counselling, loaning of tools and other general services like lost and found etc.

If any of our students need a helping hand or just need someone to talk to, the counsellors at the office are always ready to offer them a listening ear.

Career Prospects

Most students of ELITC are employed in the electronics manufacturing workforce. Students who graduate and obtain the full Nitec Certificate in Electronics (Computer & Networking) have more opportunities to advance their career to supervisory positions. Moreover, their knowledge and skills can help to add value to their organisation.

Feedback

We always welcome your feedback. If you would like to make suggestions, complaints or have compliments for us, please call on our general line or email us. We will get back to you within 3 business days. Some problems are very quick to resolve; while others may take a little longer. However, we will reach a final decision within three business weeks.

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